Refund Policy

1. Overview

We want you to be happy with Accesza. This policy explains when refunds are available for subscriptions, credits and wallet balance.

2. Subscriptions

• If a tool you paid for fails to work as described and we cannot fix it, you can request a refund within 7 days of the purchase.
• Subscriptions that have been used normally for more than 7 days are not refundable for the current period, but you can cancel auto-renewal at any time and keep access until the period ends.
• Renewals: we send a reminder before each renewal. If you were charged for a renewal you did not want, contact us within 48 hours.

3. Credits

Credits that have not been used can be refunded within 7 days of purchase. Credits already used for replies cannot be refunded.

4. Wallet balance

Unused wallet balance can be returned on request, minus any non-refundable fees charged by the payment method. Bonus amounts added by promotions are not refundable.

5. Failed or duplicate payments

If a payment was taken but not credited, or was charged twice, contact us with the transaction ID. We will correct it or refund the difference.

6. How to request a refund

Open a ticket from your dashboard (Support) or use the contact page with your username, the transaction ID and the reason. We usually reply within one business day and refunds are sent to the original payment method where possible.