Terms of Service

1. Agreement

By creating an account or using Accesza you agree to these Terms of Service. If you use Accesza for a business, you confirm that you can accept these terms on its behalf.

2. The service

Accesza provides automation tools for SMM panel owners, including ticket auto-reply, a website chat agent, Telegram and WhatsApp support bots, a support inbox, balance coupons and related features. Features may change as the product evolves.

3. Your account

You must provide accurate information and keep your password secret. You are responsible for everything that happens under your account. Each username, email address and WhatsApp number can belong to one account only.

You must tell us promptly if you believe your account was accessed without permission.

4. Connecting your panel

To automate a panel you give Accesza an Admin API key. You confirm that you are allowed to use that panel and key, and that you will only enable actions you want performed on your behalf.

How we handle that key: it is encrypted when stored, used only by our servers to talk to your panel on your instructions, and never displayed again after you save it. It is never placed in a web page, widget or message that your customers can see. We do not ask for your customers' passwords. Encryption protects the key at rest, but some of our staff and systems must be able to use it to run the service, so we cannot promise that no one at Accesza could ever technically reach it. We limit that access, and you can revoke the key in your panel at any time. Use a key with only the permissions Accesza needs.

You are responsible for your panel, your services, your providers and your customers. Accesza acts on your instructions and rules.

5. Subscriptions, wallet and credits

• Tools are sold as subscriptions per panel, billed monthly or yearly at the price shown when you subscribe.
• Subscriptions can renew automatically from your wallet balance. If the balance is too low, the subscription ends and the related tools pause.
• Wallet balance is added by completed payments and is used to pay for subscriptions and credits.
• Credits pay for the optional Human behaviour mode and are used as replies are generated.

Prices, bonuses and available payment methods can change. A change does not affect a subscription that has already been paid for until it renews.

6. Acceptable use

You agree not to misuse Accesza, including attempting to access other accounts or data, interfering with the service, reverse engineering it, sending unlawful or abusive content through it, or using it to break the terms of any platform or provider you work with.

We may suspend accounts that put the service or other users at risk.

7. AI-generated replies

Accesza uses rules, your knowledge base and, optionally, AI models to write replies. Automated replies can occasionally be incomplete or wrong. You are responsible for reviewing how the automation behaves for your business and for setting rules that suit it.

8. Availability

We work to keep Accesza available but do not guarantee uninterrupted service. We may perform maintenance and our service depends on third parties such as your panel, messaging platforms, payment gateways and AI providers.

9. Termination

You can stop using Accesza and disconnect your panels at any time. We may suspend or end access for breach of these terms or for non-payment. Refunds are covered by the Refund Policy.

10. Liability

To the maximum extent allowed by law, Accesza is provided as is. We are not liable for indirect or consequential losses such as lost profit or lost orders. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

11. Changes

We may update these terms. Material changes will be announced in the dashboard or by email. Continuing to use Accesza after a change means you accept it.

12. Contact

Questions about these terms? Reach us through the contact page.